Return and Refund Policy

1. Introduction
At Ital Moda store we prioritize customer satisfaction and adhere to the Egyptian Consumer Protection Law No. 181 of 2018. This policy outlines the terms and conditions for returns and refunds of our products.
2. General Return Conditions
• Eligibility Period: Customers may return products within 14 days from the date of purchase if they change their mind, provided the items are unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Defective or Non-Conforming Products: If a product is defective, incorrect, or does not match the description, customers have the right to return it within 30 days of delivery.
3. Return Process
• Initiation: To initiate a return, contact our customer service team at [email protected] or 0222585317 within the applicable return period.
• Return Authorization: Our team will provide a return authorization and instructions on how to return the item.
• Shipping Costs: If the return is due to a change of mind, the customer is responsible for return shipping costs. For defective or incorrect items, Ital Moda store will cover the return shipping expenses.
4. Refund Process
• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.
• Approval: If approved, a refund will be processed to the original method of payment within 10 working days, depending on your policy.
• Non-Approval: If the return does not meet the conditions, we will notify the customer with the reason for rejection.
5. Exchange Policy
• Eligibility: Exchanges are subject to product availability and are processed under the same conditions as returns.
• Process: Contact our customer service to initiate an exchange within the applicable return period.
6. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:
• Perfumes and cosmetics that have been opened or used.
• Intimate apparel and swimwear without original tags or packaging.
7. Legal Compliance
This policy complies with the Egyptian Consumer Protection Law No. 181 of 2018, which ensures consumer rights and fair business practices.
8. Contact Us
For questions or concerns regarding this policy, please contact us at:

• Email: [email protected]

• Phone: 0222585317 - 01221164485

• Address: 9 Al Mamlik street, Roxy, Heliopolis, Cairo, Egypt